Refund policy

EXCHANGE POLICY

At Gymlab, we take pride in delivering high-quality products that meet your expectations. While we do not offer returns or refunds, we’re happy to help with an exchange in case of sizing or color issues, provided the product meets the conditions below.

Eligibility for Exchange

You may request an exchange within 7 days of delivery, provided the item:

  • Is unused, unwashed, and unaltered

  • Is in original condition, with all tags, labels, and packaging intact

  • Is free from stains, odour, damage, or tears

  • Shows no signs of wear, perfume, or deodorant residue

  • Has an exchange request raised within 7 days and is shipped back within 3 working days of approval

Products that do not meet these standards will not be accepted and will be returned at the customer's cost.

Non-Exchangeable Products

The following items are not eligible for exchange:

  • Innerwear, socks, or hygiene-related items

  • Customized or made-to-order products

  • Items marked as Final Sale or part of clearance offers

  • Gift cards or digital vouchers

How to Request an Exchange

To initiate an exchange, please contact our team at support@gymlab.in or WhatsApp us at 9994552595 with:

  • Your Order ID

  • Reason for exchange

  • Preferred size or color (subject to availability)

  • Clear photos of the item, if requested

We will respond within 1–2 business days with approval and shipping instructions.

Shipping Responsibilities

  • The cost of shipping the product back to us must be borne by the customer

  • We recommend using a trackable courier service — we are not responsible for lost return parcels

  • The shipping fee for the replacement product will be communicated and must be paid before dispatch

Please ensure the product is packed securely to avoid damage in transit.

Defective or Damaged Items

If you receive an item with a manufacturing defect, please notify us within 48 hours of delivery along with clear photographs.

Once the issue is verified:

  • A replacement will be sent at no extra cost, or

  • A store credit will be issued if a replacement is unavailable

In such cases, we will arrange a reverse pickup.

Additional Information

  • Exchanges are subject to availability of the requested size or color

  • Repeat exchange requests on the same order may not be accepted

  • Items sent without prior approval will not be accepted

  • Products that fail our quality check will be returned without exchange